CANCELLATION & REFUND

Last updated: September 2026

Cancelling an order

To request a cancellation before dispatch, email [email protected] with your order number as soon as possible. We will confirm by email whether cancellation is still possible.

What's eligible for a refund

Refunds and replacements are available only when an order arrives damaged, incorrect, or defective. Once a fragrance bottle has been opened or used, it is not eligible for return, exchange, or refund for any other reason — this is a hygiene and safety requirement and applies regardless of the reason for return.

How to request one

Contact [email protected] within 48 hours of delivery with your order number and clear photos or video of the unopened outer package and the item, taken before discarding any packaging. We will review your request and confirm the outcome by email, and arrange a replacement or refund where appropriate.

How refunds are processed

Approved refunds are reviewed manually. UPI payments are refunded to the same UPI account you paid from; for Cash on Delivery orders we will arrange the refund by UPI or bank transfer to an account you share with us. Once a refund is initiated, funds typically reflect in your account within 5–7 business days, depending on your bank or card issuer.

Cash on Delivery orders

We confirm every Cash on Delivery order with you on WhatsApp before dispatch. If we can't reach you, the order may be cancelled. A COD order can be cancelled free of charge until it is dispatched, and you can switch it to online payment (without the ₹49 COD charge) from My Orders until then.

If a Cash on Delivery parcel is refused at the door, Cash on Delivery will no longer be available for future orders from the same email address or phone number; those orders will need to be paid online.